Privacy policy

Privacy Policy – Vastranand

Last Updated: August 2026

At Vastranand, your trust is important to us, and protecting the personal information you share with us is an important part of that trust.

This Privacy Policy explains how Vastranand Pvt. Ltd. (“Vastranand”, “we”, “us”, or “our”) collects, receives, uses, stores, processes, shares and protects personal information when you interact with:

  • Vastranand.in

  • Our online store

  • Customer accounts

  • Mobile or app-based services, where available

  • Customer Support

  • WhatsApp, SMS and email communications

  • Telephone support

  • AI-assisted and automated voice calls

  • Order confirmation services

  • Payment services

  • Shipping and logistics services

  • NDR and RTO management

  • Returns, exchanges and refunds

  • Vastranand Coins / Wallet Credit

  • Reviews and feedback

  • Promotions and marketing

  • Other Vastranand customer services

This Privacy Policy should be read together with our Terms of Service, Shipping Policy, and Refund, Return & Exchange Policy.

Where consent is required for a particular activity, we will seek or rely on consent in accordance with applicable requirements.

1. Who We Are

The Vastranand.in website and associated customer services are operated by:

Vastranand Pvt. Ltd.

Head Office · Surat

VASTRANAND
Plot No. 998, Road No. 87,
Sachin G.I.D.C.,
Surat – 394230, Gujarat, India

Customer Care: +91 8154 0000 63
Official Email: contact@vastranand.in

For privacy-related questions, requests or grievances, please contact:

contact@vastranand.in

2. Scope of This Privacy Policy

This Privacy Policy applies primarily to personal information processed in connection with Vastranand.in and related Vastranand customer services.

Vastranand may operate other websites, regional stores, companies, applications, brands or services that may have separate or additional privacy notices.

Where another Vastranand service provides a separate Privacy Policy, the policy applicable to that particular service should also be reviewed.

3. What Personal Information We Collect

The information we collect depends on how you interact with Vastranand.

We aim to collect information reasonably necessary for operating, protecting and improving our services.

Personal information we may process includes the categories described below.

4. Identity & Contact Information

You may provide:

  • Name

  • Mobile number

  • Email address

  • Customer/account ID

  • Shipping address

  • Billing address

  • City

  • State

  • PIN / postal code

  • Country

  • Landmark

  • Delivery instructions

  • Recipient information

This information is primarily used to identify customers, fulfil orders and communicate regarding transactions.

5. Customer Account Information

Where customer accounts are available, we may process:

  • Account ID

  • Login information

  • Saved addresses

  • Account preferences

  • Wishlist

  • Shopping preferences

  • Communication preferences

  • Order history

  • Return/exchange history

  • Loyalty or wallet information

Customers are responsible for keeping account credentials secure.

6. Shopping & Order Information

When you browse or purchase from Vastranand, we may process:

  • Products viewed

  • Products ordered

  • SKU

  • Size

  • Colour or variant

  • Quantity

  • Cart information

  • Wishlist information

  • Order value

  • Discounts

  • Coupons

  • Promotional benefits

  • COD or prepaid status

  • Order history

  • Cancellation history

  • Delivery history

  • Return and exchange history

  • RTO history

This information helps us fulfil orders, provide support and improve customer experience.

7. Payment & Transaction Information

When you make a purchase, payment-related information may be processed by Vastranand and/or authorised payment service providers.

This may include:

  • Transaction amount

  • Payment method

  • Payment status

  • Payment reference

  • Payment gateway response

  • Billing information

  • Refund amount

  • Refund status

  • Bank-transfer reference

  • UPI-related transaction information

For certain approved manual refunds, including eligible COD refunds, we may request verified bank-account or UPI information.

Payment-card information and confidential payment credentials may be processed directly by authorised banks or payment providers.

Important Security Notice

Vastranand Customer Support does not require your:

  • UPI PIN

  • ATM PIN

  • Card PIN

  • Internet Banking Password

  • Banking Password

to process a legitimate order or refund.

Never share such credentials with anyone claiming to represent Vastranand.

8. Shipping & Logistics Information

To process and deliver orders, we may collect, generate or receive:

  • Recipient name

  • Delivery address

  • Mobile number

  • Email

  • PIN / postal code

  • Order ID

  • Shipment ID

  • AWB / tracking number

  • Courier company

  • Logistics service partner

  • Shipment status

  • Delivery attempts

  • Delivery remarks

  • NDR status

  • RTO status

  • Reattempt information

  • Proof of delivery

  • Delivery confirmation

  • OTP-related delivery status

  • Re-shipment information

Depending on the delivery process, courier records may also include:

  • Electronic delivery acknowledgement

  • Delivery scan

  • Delivery photograph

  • Courier remarks

  • Delivery-attempt records

  • Other proof-of-delivery information

9. Logistics Service Partners

Vastranand may use a combination of direct courier companies and logistics service platforms.

Our logistics service network may include:

  • iThink Logistics

  • Shiprocket

  • Shipyaari

  • Direct courier companies

  • Postal services

  • International courier providers

  • Other approved logistics partners

A logistics platform may process a shipment while another courier company performs the actual pickup, transportation or last-mile delivery.

Necessary customer and shipment information may therefore be shared between Vastranand, the applicable logistics service platform and the courier responsible for fulfilment.

10. NDR & Delivery Management Information

Vastranand uses delivery-management processes to improve delivery success and reduce unnecessary NDR and RTO.

If a courier reports an unsuccessful delivery attempt, we may process information including:

  • NDR reason

  • Courier remark

  • Customer response

  • Whether the customer still requires the order

  • Reattempt request

  • Preferred reattempt information

  • Customer availability

  • Address confirmation

  • Updated contact number

  • OTP issue

  • Courier complaint

  • Disputed delivery attempt

  • Wrong NDR allegation

  • RTO risk

  • Escalation information

This information may be provided to the applicable logistics or courier partner where reasonably necessary to assist with delivery or investigate a dispute.

11. Return, Exchange & Refund Information

If you raise a return, exchange or refund request, we may process:

  • Order ID

  • Registered contact information

  • Product information

  • Return/exchange reason

  • Product photographs

  • Unboxing video

  • Product video

  • Shipping package photographs

  • Return AWB

  • Reverse-pickup records

  • Warehouse receipt

  • Quality Check information

  • QC photographs or records

  • Refund information

  • Wallet Credit

  • Bank or UPI details where required

  • Communication history

  • Grievance information

This information may be used to:

  • Verify eligibility

  • Investigate damage or wrong-product claims

  • Arrange reverse pickup

  • Perform warehouse QC

  • Prevent return fraud

  • Process exchange

  • Process refund

  • Resolve customer disputes

Private evidence submitted for a return or grievance is not automatically considered public content.

12. Vastranand Coins & Wallet Information

Where Vastranand provides Wallet Credit, Coins or similar benefits, we may maintain information including:

  • Wallet balance

  • Credit issued

  • Debit/redemption history

  • Return credit

  • Promotional credit

  • Related Order IDs

  • Expiry information, where applicable

  • Fraud/security records

This information is used to operate and protect the wallet or loyalty facility.

13. Customization & Measurement Information

Where customers request:

  • Blouse Stitching

  • Lehenga Stitching

  • Custom Measurements

  • Pico / Fall

  • Other tailoring or alteration services

we may collect measurements, fitting preferences, customization instructions and other information reasonably necessary to provide the service.

Such information may be used for:

  • Providing customization

  • Quality verification

  • Customer Support

  • Complaint resolution

Customers should provide only information relevant to the requested service.

14. Customer Support Information

When you contact us, we may maintain information including:

  • Name

  • Mobile number

  • Email

  • Order ID

  • Support request

  • Email correspondence

  • WhatsApp communication where applicable

  • Telephone-call information

  • Photos/videos

  • Return evidence

  • Complaint details

  • Support notes

  • Resolution history

  • Escalation history

  • Grievance information

Maintaining a customer-support history allows our teams to understand the case without requiring customers to repeatedly explain the same matter.

15. AI Voice Calling & Automated Communication

Vastranand may use Artificial Intelligence (AI) assisted voice calls, automated calls, pre-recorded calls and human-assisted calling systems for customer-service and operational purposes.

These systems may be used for:

Order Confirmation

  • Confirming orders

  • COD confirmation

  • Identifying accidental orders

  • Confirming customer intent

  • Order verification

  • Address/contact verification

NDR & Delivery Support

  • Confirming whether the customer requires the order

  • Delivery reattempt

  • Customer availability

  • Address verification

  • Mobile-number correction

  • OTP-related delivery support

  • Courier issue identification

  • RTO prevention

Customer Feedback

  • Product feedback

  • Delivery feedback

  • Courier experience

  • Customer Support experience

  • Satisfaction surveys

  • Service improvement

Customer Awareness

  • Delivery awareness

  • Fraud/scam awareness

  • Customer-service information

  • Important service information

  • Relevant Vastranand services

  • Promotional information where permitted

16. Identification of Automated Calls

Where reasonably practicable or required, the customer may be informed that they are interacting with:

  • An AI-assisted system

  • An automated calling system

  • A computer-generated voice

  • A pre-recorded system

Customers should not assume that every voice interaction is conducted by a live human representative.

17. Call Recording, Transcription & Analysis

For legitimate customer-service, order-verification, security, quality, logistics, training, fraud-prevention and dispute-resolution purposes, certain calls may be:

  • Recorded

  • Transcribed

  • Summarised

  • Categorised

  • Analysed using automated or AI systems

Depending on the interaction, resulting information may include:

  • Customer mobile number

  • Order ID

  • Call date/time

  • Call duration

  • Recording

  • Transcript

  • Customer responses

  • AI-generated summary

  • Response classification

  • Delivery preference

  • NDR response

  • Feedback

  • Call outcome

  • Escalation flag

Where notice or consent is required by applicable law, appropriate steps will be taken.

18. How AI Call Information May Be Used

Information generated through AI-assisted or automated calls may help us:

  • Confirm an order

  • Confirm COD intent

  • Update verification status

  • Identify duplicate or accidental orders

  • Assist with delivery

  • Raise NDR escalation

  • Request delivery reattempt

  • Prevent unnecessary RTO

  • Correct verified customer details

  • Investigate disputed courier updates

  • Assist with re-shipment

  • Identify service problems

  • Analyse feedback

  • Detect possible misuse

  • Improve Customer Support

  • Resolve grievances

An AI-assisted interaction may classify a response into categories such as:

  • Customer Needs Order

  • Customer Does Not Need Order

  • Reattempt Requested

  • Address Issue

  • Contact Number Issue

  • Customer Unavailable

  • Courier Issue

  • Wrong NDR Update

  • Human Review Required

These classifications help route cases to the appropriate operational workflow.

19. AI Accuracy & Human Review

AI systems may occasionally:

  • Misunderstand speech

  • Misinterpret a response

  • Have difficulty recognising certain languages or accents

  • Produce incomplete transcripts

  • Generate incorrect summaries

  • Assign an incorrect response category

  • Experience technical interruptions

AI outputs may assist our operations but are not necessarily treated as infallible.

Where an important customer dispute or exceptional case arises, relevant information may be reviewed by an authorised Vastranand team member.

If you believe an automated interaction incorrectly recorded your response, contact:

contact@vastranand.in

and provide your Order ID and registered mobile number.

20. Automated Order Risk & Fraud Prevention

Vastranand may use automated systems, internal rules, analytics and manual review to identify potentially fraudulent, abusive or high-risk activity.

Relevant signals may include:

  • Order history

  • Cancellation history

  • Delivery history

  • RTO history

  • Repeated delivery refusal

  • Return/exchange history

  • Payment status

  • Duplicate orders

  • Contact information

  • Device/technical information

  • Unusual order patterns

  • Other reasonable fraud or misuse indicators

Depending on the assessment, an order may be:

  • Automatically cleared

  • Temporarily held

  • Manually reviewed

  • Contact verified

  • AI voice verified

  • Address verified

  • Requested to convert to prepaid

  • Restricted in cases of reasonably established misuse

A risk flag does not by itself mean that a customer has committed fraud.

21. Technical & Device Information

When you use our website or related digital services, certain information may be collected automatically, such as:

  • IP address

  • Browser type

  • Device type

  • Operating system

  • Device identifiers, where available

  • Session information

  • Pages viewed

  • Referring page

  • Website interactions

  • Search activity

  • Cart activity

  • Checkout activity

  • Approximate location derived from technical information

  • Error logs

  • Performance information

This information may help us operate, secure, analyse and improve our digital services.

22. Cookies & Similar Technologies

Vastranand.in may use cookies, pixels and similar technologies.

Depending on our configuration, these may include:

Essential Technologies

Used for functions such as:

  • Cart

  • Checkout

  • Login

  • Security

  • Website operation

Functional Technologies

Used to remember preferences and improve functionality.

Analytics Technologies

Used to understand website usage and performance.

Advertising & Marketing Technologies

Where enabled and permitted, these may help:

  • Measure campaigns

  • Understand advertising performance

  • Personalise relevant advertising

  • Build or measure audiences

Where consent is legally required for non-essential technologies, appropriate consent or preference controls may be provided.

Customers may also manage certain cookies through their browser or available site controls.

Disabling cookies may affect some website features.

23. Shopify

Our online store uses Shopify and related technology to provide e-commerce functionality.

Shopify and its relevant service providers may process information required for:

  • Website functionality

  • Customer accounts

  • Checkout

  • Orders

  • Transactions

  • Security

  • Technical operation

Information processed independently by Shopify may also be subject to Shopify's applicable privacy terms.

24. Analytics & Advertising Partners

Where enabled, Vastranand may use authorised analytics, advertising and measurement providers to understand website performance and marketing effectiveness.

Depending on configuration, these providers may receive information such as:

  • Device/browser information

  • Website interactions

  • Advertising identifiers

  • Campaign interactions

  • Purchase/conversion events

Where required, these technologies will be used subject to applicable consent and preference requirements.

25. Information We Receive From Third Parties

We may receive information from authorised parties involved in providing our services, including:

  • Shopify

  • Payment processors

  • Banks/payment gateways

  • Courier companies

  • Logistics platforms

  • Customer communication providers

  • AI/calling providers

  • Return logistics providers

  • Analytics providers

  • Fraud-prevention providers

  • Other technology providers

For example, a courier may send us updated tracking, NDR, RTO or proof-of-delivery information.

26. How We Use Your Information

We may use personal information for purposes including:

Providing Our Services

  • Creating and managing orders

  • Managing customer accounts

  • Processing transactions

  • Generating invoices

  • Providing customization

Fulfilling Orders

  • Packing

  • Dispatch

  • Tracking

  • Delivery

  • International shipping

Delivery Management

  • NDR handling

  • Delivery reattempt

  • RTO prevention

  • Courier escalation

  • Delivery verification

Returns & Refunds

  • Return verification

  • Reverse pickup

  • Quality Control

  • Exchanges

  • Refund processing

  • Wallet Credit

Customer Support

  • Responding to enquiries

  • Maintaining support history

  • Resolving complaints

  • Handling grievances

Security & Fraud Prevention

  • Protecting accounts

  • Verifying orders

  • Detecting suspicious transactions

  • Preventing payment, return and promotional abuse

Analytics & Improvement

  • Website improvement

  • Product improvement

  • Logistics performance

  • Customer Support improvement

  • Service-quality analysis

Compliance

  • Accounting

  • Tax

  • Legal requirements

  • Regulatory requirements

  • Recordkeeping

  • Dispute resolution

27. Transactional & Service Communications

We may communicate with customers regarding active or completed transactions through:

  • Email

  • SMS

  • WhatsApp

  • Telephone

  • AI voice calls

  • Automated calls

  • App notifications

  • Other supported channels

Such communications may relate to:

  • Order confirmation

  • Payment

  • Verification

  • Dispatch

  • Tracking

  • Delivery

  • NDR

  • RTO

  • OTP-related delivery support

  • Returns

  • Exchanges

  • Refunds

  • Account security

  • Customer-requested support

  • Important service information

28. Marketing & Promotional Communications

Where permitted and subject to applicable consent or customer preferences, Vastranand may communicate information about:

  • New products

  • New collections

  • Offers

  • Discounts

  • Promotions

  • Store updates

  • Customer benefits

  • Relevant Vastranand services

through channels such as:

  • Email

  • SMS

  • WhatsApp

  • Telephone

  • AI-assisted voice calls

  • App notifications

  • Other supported channels

Customers may opt out of optional promotional communications through the available opt-out/preference mechanism or by contacting:

contact@vastranand.in

29. Service Communication vs Promotional Communication

Opting out of optional promotional communication does not necessarily stop communications reasonably required for:

  • An active order

  • Order verification

  • Payment

  • Security

  • Fraud prevention

  • Delivery

  • NDR

  • Return/exchange

  • Refund

  • Customer-requested assistance

where such communications are otherwise permitted.

30. Customer Feedback

We may request voluntary feedback regarding:

  • Product experience

  • Website

  • Packaging

  • Delivery

  • Courier service

  • Customer Support

  • Return process

  • Overall satisfaction

Feedback may be collected through:

  • Website forms

  • Email

  • Telephone

  • AI-assisted calls

  • Reviews

  • Other supported channels

Participation in optional feedback surveys is voluntary.

31. Reviews & User-Generated Content

Where customers voluntarily publish:

  • Reviews

  • Ratings

  • Photographs

  • Videos

  • Testimonials

such content may become visible to other users.

Customers should avoid voluntarily publishing information they do not want to make public.

Where content is intentionally submitted for public display, Vastranand may display or format it for legitimate website and promotional purposes, subject to applicable requirements.

Private Customer Evidence

The following are not automatically treated as public content:

  • Private Customer Support messages

  • Unboxing videos submitted as evidence

  • Return photographs

  • Complaint evidence

  • AI call recordings

  • Call transcripts

  • Private grievance information

32. How We Share Information

We may share personal information with authorised third parties only where reasonably necessary for legitimate business, service, legal or consented purposes.

Recipients may include:

E-Commerce & Technology Providers

Including Shopify and related platform providers.

Payment Providers

For payment processing, verification and refunds.

Courier & Logistics Providers

For:

  • Pickup

  • Shipping

  • Delivery

  • NDR

  • RTO

  • Reverse pickup

  • International shipping

Communication Providers

For:

  • Email

  • SMS

  • WhatsApp

  • Telephone

  • AI voice calling

  • Notifications

AI & Cloud Service Providers

Where necessary for:

  • Voice automation

  • Recording

  • Transcription

  • Support automation

  • Analytics

  • Fraud detection

  • Cloud infrastructure

Marketing & Analytics Providers

Where enabled and permitted.

Professional Advisers

Including accountants, auditors, legal advisers or other professional service providers where reasonably required.

33. We Do Not Operate a Business Selling Customer Data

Vastranand's business is the sale of products and related customer services.

We do not operate a standalone business whose purpose is selling customer personal information for monetary consideration.

However, certain disclosures to advertising or analytics providers may be treated differently under the privacy laws of particular jurisdictions.

Where such laws apply, Vastranand will seek to provide applicable choices or rights as required.

34. Corporate Transactions

If Vastranand undergoes or considers a legitimate:

  • Merger

  • Acquisition

  • Restructuring

  • Investment

  • Sale of business/assets

  • Corporate reorganisation

relevant personal information may be disclosed or transferred as part of that process subject to appropriate confidentiality, legal and privacy requirements.

35. Legal & Regulatory Disclosure

We may disclose information where reasonably necessary to:

  • Comply with applicable law

  • Respond to lawful government requests

  • Respond to court orders

  • Investigate fraud

  • Investigate cybersecurity incidents

  • Protect customers

  • Protect Vastranand

  • Establish or defend legal claims

  • Prevent or investigate unlawful activity

Such disclosures will be handled in accordance with applicable requirements.

36. International Processing & Data Transfers

Vastranand operates an international e-commerce business and may use technology, logistics, payment, cloud, communication and other service providers operating in different countries.

As a result, information may be processed or stored outside the customer's state or country.

Where cross-border processing occurs, we will seek to use appropriate service providers and safeguards and comply with applicable restrictions or requirements governing such processing.

37. International Customer Privacy Rights

Depending on where an international customer lives, additional privacy rights may apply under local law.

Where applicable, these may include rights relating to:

  • Access

  • Correction

  • Deletion

  • Restriction

  • Objection

  • Withdrawal of consent

  • Data portability

  • Marketing preferences

  • Complaints to an appropriate authority

Such rights remain subject to the conditions and exceptions provided by the applicable law.

Customers may begin a privacy request by contacting:

contact@vastranand.in

38. European Economic Area / UK Customers

Where European or United Kingdom data-protection requirements apply to a particular processing activity, Vastranand may process personal information under an applicable legal basis such as:

  • Performance of a contract or steps requested before entering into a contract

  • Compliance with legal obligations

  • Legitimate interests, where legally available and appropriately balanced

  • Consent

  • Establishment, exercise or defence of legal claims

  • Another legally available basis

Customers in those jurisdictions may have additional rights under applicable law.

39. Data Retention

We do not intend to retain personal information indefinitely without a legitimate purpose.

Different categories of information may be retained for different periods depending on:

  • Order fulfilment

  • Customer accounts

  • Returns/refunds

  • Customer Support

  • Warranty or dispute requirements

  • Fraud prevention

  • Security

  • Tax

  • Accounting

  • Legal requirements

  • Regulatory requirements

  • Enforcement of agreements

Where information is no longer reasonably required, it may be:

  • Deleted

  • Anonymised

  • Aggregated

  • Securely disposed of

subject to applicable requirements.

40. Call Recording Retention

Voice-call recordings, transcripts, AI summaries and classifications may be retained for an appropriate period based on purposes including:

  • Order verification

  • NDR management

  • Customer Support

  • Quality

  • Training

  • Security

  • Fraud prevention

  • Dispute resolution

  • Grievance handling

  • Legal requirements

These records are not necessarily retained permanently.

41. Data Security

Vastranand uses reasonable technical, operational, organisational and administrative safeguards designed to protect personal information from risks such as:

  • Unauthorised access

  • Unauthorised disclosure

  • Loss

  • Misuse

  • Alteration

  • Destruction

  • Security incidents

Measures may include, where appropriate:

  • Access controls

  • Authentication

  • Role-based permissions

  • Secure systems

  • Vendor controls

  • Monitoring

  • Backup/recovery measures

  • Employee access restrictions

  • Other reasonable security procedures

No internet service or electronic security system can guarantee absolute security.

42. Internal Access to Customer Information

Access to customer information should be limited to personnel who reasonably require it for an approved role or business purpose.

For example:

Customer Support

May access order and communication history.

Logistics Team

May access delivery, NDR and RTO information.

Warehouse / QC

May access order and return information.

Accounts

May access transaction and refund information.

Fraud / Risk Team

May access relevant transaction, order and risk information.

Management / Grievance Team

May access information necessary to review escalated cases.

43. Personal Data Security Incidents

If we become aware of a personal-data security incident, Vastranand may:

  • Investigate the incident

  • Contain the issue

  • Take remedial measures

  • Coordinate with affected service providers

  • Preserve relevant records

  • Notify affected persons or competent authorities

where and to the extent required by applicable law.

44. Your Privacy Rights & Choices

Subject to applicable law, identity verification and lawful exceptions, you may have rights relating to your personal information.

These may include the ability to request:

  • Information about processing

  • Access to certain personal information

  • Correction

  • Completion/updating

  • Erasure/deletion where applicable

  • Withdrawal of consent

  • Marketing opt-out

  • Grievance resolution

  • Other rights available under applicable law

Where applicable law provides a right of nomination or another additional privacy right, such right may also be exercised in accordance with the applicable requirements.

45. How to Submit a Privacy Request

Privacy requests may be submitted to:

contact@vastranand.in

Please provide sufficient information for us to understand and verify the request.

Where relevant, this may include:

  • Name

  • Registered mobile number

  • Registered email

  • Order ID

  • Customer account details

  • Description of request

Please do not send unnecessary confidential banking credentials with a privacy request.

46. Verification of Privacy Requests

Before disclosing, correcting or deleting certain information, we may verify that the requester is authorised to make the request.

Verification may involve:

  • Registered email

  • Registered mobile number

  • Account verification

  • Order ID

  • Other reasonable information

This helps prevent another person from accessing or changing a customer's information without authority.

47. Correction & Updating Information

Customers may request correction or updating of inaccurate information where appropriate.

This may include:

  • Name

  • Mobile number

  • Email

  • Address

  • Other account information

Certain historical, financial, tax or transaction information may need to remain preserved as part of our legal or business records even after current account information is updated.

48. Deletion / Erasure Requests

Subject to applicable law, customers may request deletion or erasure of eligible information.

We may nevertheless need to retain certain information for purposes such as:

  • Legal obligations

  • Accounting

  • Tax

  • Completed transactions

  • Fraud prevention

  • Security

  • Pending returns/refunds

  • Disputes

  • Legal claims

  • Other lawful requirements

Where a request cannot be fully completed, applicable limitations may be communicated where required.

49. Withdrawal of Consent

Where a particular processing activity is based on consent, customers may withdraw consent through an available mechanism or by contacting:

contact@vastranand.in

Withdrawal generally applies to future processing and does not automatically invalidate processing lawfully carried out before withdrawal.

Certain information may continue to be processed where another lawful basis or obligation applies.

50. Promotional Communication Opt-Out

Customers may opt out of optional promotional communications using:

  • An available unsubscribe link

  • Available account/preferences controls

  • Instructions provided in the communication

  • Email to contact@vastranand.in

It may take a reasonable period for a preference change to apply across relevant systems.

Transactional or service communications may continue where appropriate and permitted.

51. AI Voice Calling Preferences

Customers may request not to receive optional:

  • Promotional AI calls

  • Marketing AI calls

  • Feedback/survey calls

where applicable.

Requests can be sent to:

contact@vastranand.in

Subject to applicable law, this may not prevent permitted communications reasonably required for:

  • An active order

  • Order verification

  • NDR

  • Delivery assistance

  • Security

  • Fraud prevention

  • Returns/refunds

  • Customer-requested assistance

52. Children & Minors

Vastranand's purchasing services are intended for persons legally capable of completing the relevant transaction or persons acting with appropriate parent/guardian authority.

We do not seek to knowingly collect unnecessary personal information from children for independent commercial transactions.

If you believe information relating to a child has been provided without appropriate authority, contact:

contact@vastranand.in

so the matter can be reviewed.

53. Third-Party Websites

Vastranand.in may contain links to third-party websites or services.

Vastranand does not control the privacy practices of every third party.

Customers should review the applicable privacy policy before independently providing information to an external service.

54. Changes to This Privacy Policy

Vastranand may update this Privacy Policy from time to time because of:

  • Business developments

  • New services

  • New technologies

  • AI system changes

  • New service providers

  • Security changes

  • Operational changes

  • Legal/regulatory developments

The latest version will be published on Vastranand.in with an updated revision date.

Where required by law, material changes may be communicated using an additional appropriate method.

55. Privacy Complaints & Grievances

If you have concerns relating to:

  • Collection of your information

  • Use of your information

  • Disclosure or sharing

  • Data security

  • AI voice calling

  • Call recordings

  • Transcripts

  • Automated decision support

  • Marketing communications

  • Correction

  • Deletion

  • Consent

  • Another privacy concern

please contact:

contact@vastranand.in

Please provide enough information for us to investigate the concern.

We may request reasonable verification before disclosing or modifying personal information.

56. Grievance Officer

Grievance Officer – Vastranand Pvt. Ltd.

Name: Daksh V Katrodiya

Designation: Grievance Officer

Email: contact@vastranand.in

Customer Care: +91 8154 0000 63

Address

VASTRANAND
Plot No. 998, Road No. 87,
Sachin G.I.D.C.,
Surat – 394230, Gujarat, India

Customers may request escalation to the Grievance Officer where an applicable privacy concern has not been satisfactorily resolved through regular Customer Support.

57. One Point of Privacy Support

Customers should not have to determine whether a privacy concern belongs to:

  • Customer Support

  • Logistics

  • IT

  • Accounts

  • Marketing

  • AI service provider

  • Calling service provider

  • Payment provider

  • Warehouse

  • Another internal team

Contact us once at:

contact@vastranand.in

and Vastranand will route the matter internally where reasonably required.

58. Our AI & Privacy Commitment

Vastranand uses technology and AI because they can help us provide faster and more effective customer service.

A timely confirmation call may identify an accidental COD order.

An NDR call may help a genuine customer receive a shipment before it becomes RTO.

A delivery-support call may identify an incorrect mobile number or address.

A feedback call may help us discover a service problem.

However, using AI does not remove our responsibility to handle customer information responsibly.

Our goal is to use AI for clearly defined operational and customer-service purposes, maintain appropriate controls around the information involved, and provide human review where important situations require further investigation.

59. Our Privacy Commitment

Every Vastranand order carries not only a product, but also information that a customer has trusted us to handle responsibly.

Our privacy approach is built around five principles:

Collect With Purpose

We aim to collect information reasonably connected with providing, protecting and improving our services.

Use Responsibly

Customer information should be used for legitimate customer-service, commercial, security, legal and consented purposes.

Share Carefully

Information should be shared with authorised partners only where reasonably necessary for providing services, fulfilling legal obligations or another permitted purpose.

Protect Reasonably

We use reasonable organisational and technical controls designed to reduce unauthorised access and misuse.

Give Customers a Voice

Customers can contact us regarding their information, communication preferences and privacy grievances through one official channel:

contact@vastranand.in

60. Contact Us

For questions about this Privacy Policy or how Vastranand handles personal information:

Head Office · Surat

VASTRANAND
Plot No. 998, Road No. 87,
Sachin G.I.D.C.,
Surat – 394230, Gujarat, India

Customer Care: +91 8154 0000 63

Official Email: contact@vastranand.in

Customer Support Hours

Monday to Saturday
10:00 AM – 6:00 PM IST

Support may be unavailable on Sundays and public holidays.

Messages received outside normal support hours will generally be reviewed on the next working day.

Vastranand Pvt. Ltd.

Your trust. Your information. Our responsibility.