Frequently Asked Questions

The fall is a strip of fabric stitched along the bottom edge of a saree. It adds weight, helping the saree drape gracefully.

Yes, the fall will be neatly stitched along the entire lower edge of the saree.

We use high-quality cotton fabric to ensure durability and a smooth drape

The fall is stitched securely with matching thread for a neat and seamless look.

Yes, you can request a saree without a fall by letting us know before placing your order.

Feel free to contact us at contact@vastranand.com or (+91) 8154 0000 63 for assistance.

‘My Account’ is your personal space on our website to view orders, save addresses, and manage your details.

You can reach us via email at contact@vastranand.com or call(+91) 8154 0000 63 at our customer support team.

You can connect with us through email, phone, or social media platforms like Instagram and Facebook.

No, you can shop as a guest, but creating an account makes order tracking and checkout faster.

Click on the 'Sign Up' button at the top of our website, fill in your details, and submit

Click on 'Forgot Password' on the login page and follow the steps to reset it.

You’ll get a confirmation email or SMS/WhatsApp with all the order details after placing it.

No, all orders must be placed through our website

Unfortunately, we cannot add items to an existing order. Please place a new order for additional items.

Most orders are shipped within 24 hours of being placed, except on weekends or public holidays. Depending on your location, orders typically take 5–7 business days to deliver.

Most orders are shipped within 24 hours of being placed, except on weekends or public holidays. Depending on your location, orders typically take 5–7 business days to deliver.

We partner with reliable courier services to deliver your orders securely and on time.

Your items may have been shipped separately. Rest assured, the remaining items will arrive soon.

You can request changes before the order is shipped by contacting our support team

Track your order using the tracking link in your confirmation email or through the 'My Orders' section.

Contact us immediately, and we’ll cancel one of the duplicate orders if it hasn’t been shipped.

Yes, you can pre-order select sarees. Contact us to check availability.

f you face any issues, try clearing your browser cache or contact our support team for assistance.

You can cancel your order from 'My Orders' or contact us before it ships.

Yes, you can place an order using your international card and provide an Indian delivery address.

You’ll receive updates via email or SMS/whatsapp about your delivery timeline, typically 5–7 business days.

Contact our support team immediately, and we’ll resolve the issue quickly.

Shipping is free for orders above ₹500. A small charge applies for orders below ₹500.

Once shipped, you’ll receive a tracking link to monitor the status of your package.

Use the tracking link sent to your email or check the 'My Orders' section on the website.

The courier will reattempt delivery. You can also contact the courier to reschedule.

COD availability depends on the courier services in your area.

Yes, we deliver to all locations across India.

We deliver to all locations across the world. All International Shipping will cost a minimum of Rs. 1000 for the first product, after which Rs. 400 is added per product depending on countries. International shipping will be processed within 2-3 working days, and you should receive your order within the next 6-7 working days at a minimum.

Custom charges, if applicable, are the customer’s responsibility.

We work with trusted courier partners. You’ll get a tracking link once your order is shipped.

No, the package must be paid for before opening.

Don’t accept the package. Report it to our support team immediately.

No, each order can only have one delivery address. Please place separate orders for multiple addresses.

Contact our support team, and we’ll investigate and ensure a solution.