Privacy Policy

Last updated: October 23, 2024

This Privacy Policy explains how Vastranand Pvt. Ltd. ("we", "us", "our", or the "Site") collects, uses, discloses, and protects your personal information when you access or use www.vastranand.in and any related services (collectively, the "Services"). "You" refers to you as a customer, visitor, or any individual using our Services.

We encourage you to read this policy carefully to understand how we handle your data.

 

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1. Updates to This Privacy Policy

We may revise this policy from time to time. Updates will be posted on our Site with a new "Last updated" date. If required by law, we will notify you about material changes.

 

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2. Personal Information We Collect

We collect different types of personal information based on your interaction with our Services:

a. Information You Provide Directly

• Contact Details: Name, address, phone number, email.
  
  

• Order Details: Billing/shipping addresses, payment confirmations, purchase history.
  
  

• Account Information: Username, password, security questions.
  
  

• Shopping Data: Wishlist, cart activity, loyalty points, reviews, gift cards.
  
  

• Customer Support: Any info you provide when contacting us.
  
  

b. Information Collected Automatically

We collect technical data like:

• IP address, browser type, device type
  
  

• Session activity, click behavior
  
  

• Cookies and tracking technologies
  
  

c. Information from Third Parties

We may receive personal data from:

• Service Providers (e.g., Shopify)
  
  

• Payment Processors
  
  

• Analytics and Ad Partners
  All such data is handled under this Privacy Policy.
  
  

 

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3. How We Use Your Information

We use your personal information for the following purposes:

a. To Provide Our Services

Including processing orders, managing accounts, customer communication, shipping, and returns.

b. Marketing & Advertising

We may send promotional messages or personalize your browsing experience. For EEA users, we process data under legitimate interest per GDPR Article 6(1)(f).

c. Security & Fraud Prevention

We monitor data to detect and prevent unauthorized or suspicious activities.

d. Customer Support & Service Improvement

Used to improve our products and support quality.

 

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4. Cookies and Tracking Technologies

We use cookies and similar tools for analytics, preferences, and personalization. You can manage cookie settings via your browser. However, some features may not work properly if disabled.

Shopify’s cookie policy: Shopify Cookie Policy

Note: We do not respond to "Do Not Track" signals.

 

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5. How We Share Your Information

We may share personal information with:

We do not sell or share sensitive personal information without your consent.

 

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6. User-Generated Content

Any product reviews or public posts you share through our Services may be visible to others. Please be cautious when sharing personal data publicly.

 

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7. Third-Party Links

Our Site may link to third-party platforms. We are not responsible for their privacy practices. Please review their policies before sharing information.

 

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8. Your Rights and Choices

Depending on your jurisdiction, you may have rights to:

• Access, correct, or delete personal data
  
  

• Withdraw consent
  
  

• Opt out of marketing communications
  
  

To exercise any of these rights, contact us at: contact@vastranand.com

 

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9. Contact Us

For any questions about this Privacy Policy or how we handle your data, you can reach us at:

Vastranand Pvt. Ltd. 

Plot no 998 road no 87, Sachin GIDC, Surat (394230) , Gujarat, India
 📧 Email: [email protected]

 

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Grievance Officer / Customer Support

For any complaints, disputes, delivery issues, return requests, refund concerns, wrong product, missing item, damaged parcel, or service-related grievances, customers may contact our Grievance Support Team.

Vastranand Private Limited

Grievance Officer: Customer Support Team
Email: [email protected]
Alternate Email: [email protected]
Mobile: +91 8154 0000 85
Working Hours: Monday to Saturday — 10:00 AM to 7:00 PM IST

Office Address:
Vastranand Private Limited
Plot No. 998, Road No. 87,
Sachin G.I.D.C., Surat – 394230, Gujarat, India

We aim to resolve all genuine complaints within 24–72 working hours.

For faster resolution, kindly share:
• Order ID
• Registered Mobile Number
• Product Images / Parcel Images
• Detailed issue description